Student & Instructor Topics
About the Online School
1. Nomaswazi Online is an online learning platform that allows learners from all ages and all parts of South Africa to study online via study materials and tuition supports provided through the online platform.
2. Nomaswazi Online is NOT an examination centre.
3. Learners must first contact their local Department of Education offices to register for final examinations, secure a place to write examinations and secure an exam number AND THEN register with Nomaswazi Online for access to learning materials and tuition support.
4. Learners must be aware of Department of Education registration/intake dates.
5. All materials and tuition support is available for only the duration of that relevant academic year i.e. up until 15 December of that academic year.
Course Instructors and Teaching Assistants
Nomaswazi Online instructors work hard to provide students with high quality courses and compelling learning experiences. Depending on the course, it may have more than one instructor, as well as teaching assistants to help answer questions you may have.
Platforms and Features
One of the great things about learning on Nomaswazi Online School is that you can access your courses from several different devices and platforms, including a desktop / laptop, Android or IOS Device as well as Ipad or Tablet.
Add a Course to Your Wishlist
Adding free or paid courses to your wishlist is a quick and easy way to save a course for later, and enroll in it when you’re ready. This article outlines how you can add courses to your wishlist…
Once you have browsed over the courses snd found what you like then simply click on the heart button to add to you favorite collection.
In your “My Profile” you will find these courses listed there.
System Requirements
You can access your Nomaswazionline courses from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.
Minimum System Requirements
- The latest Chrome, Firefox, Safari, Edge, Opera or IE11 for desktop/laptop
- A broadband connection with a minimum speed of 5Mbit or 800kbps
- Please note that Flash Player is not required. If you have Adobe Flash Player, we recommend you have the Adobe Flash Player 10.0.22+ plug-in or higher installed.
- Platform: Windows 7 or higher with the latest updates installed
- RAM: 4GB or more
- Video: Graphics output capability
- Sound: Sound output capability
Mac Specific Requirements
- Platform: Mac OS X 10.12 or higher with the latest updates installed
- RAM: 4GB or more
- Video: Graphics output capability
- Sound: Sound output capability
Mobile Requirements
- iOS 10.0 and above
- Android 5.0 and above
Mobile browsers: Safari or Chrome on iOS and Chrome on Android.
What Browser am I Using?
To find out more about your specific system, this site will tell you which browser and OS you’re currently using.
To watch courses, we recommend using Google Chrome. You can download Chrome for free here.
How to Preview And Compare Courses
On any course you view you can see the Instructor, Curriculum and other facts about the Subject,
How to Become an Instructor: FAQ
We’re happy you’re interested in becoming a Nomaswazi Online School instructor. At Nomaswazionline School we have in house Tutors that look out for students that are currently studying.
Creating and Editing Your Profile
Every Nomaswazi Online School account includes a profile page, where you can share information about yourself, and add links to your personal website or social media profiles. You will fing this in your Profile Page,.
Using Your Google or Facebook Account to Access Nomaswazi Online (Coming Soon)
In addition to registering for Nomaswazi Online School by entering an email address and creating a password, you can also sign up using your Google or Facebook account. How to Sign up Using Your Google or…
Instructor Account Notifications
Instructors receive several kinds of email notifications related to Nomaswazi Online School their courses and messages they’re sent by students. In addition, some notifications can be accessed in your account’s notification bell at the top of the page. This article…
Organize Your Nomaswazi Online Courses With Collections
As you enroll in more-and-more Nomaswazi Online School courses, you may find that you want to organize the courses in your My Courses section. By utilizing our Collections and Archive features, you can easily organize your Nomaswazi Online School courses. You will find all your Subjects that you have registered for in either your My Profile or Account pages
Has my Account Been Compromised?
We know how upsetting it can be if you think your account may have been accessed without your authorization. But, before you panic and conclude your account has been compromised, consider whether there may be a reasonable explanation… Contact us immediately if you have any suspicions.
Keeping Your Account Secure
Nomaswazi Online School has security protocols in place to help keep your account secure, but there are several things you can also do to protect your account, and dramatically reduce the likelihood of it being compromised. Choose a Strong Password… and don’t share it with anyone.
Change Your Email Login
Your login credentials can be changed at any time. You can change the email address associated with your Nomaswazi Online School account from your account settings.
Unsubscribe From Nomaswazi Online School Notifications
If you no longer wish to receive certain notifications from Nomaswazi Online School and instructors, you can unsubscribe from them by changing your notification settings. You can edit your notification settings in you account section.
How do I Log Into my Nomaswazi Online Account?
You can login to your Nomaswazi Online School account with your email and password, Facebook or Google (Coming Soon). Logging in With Your Email and Password If you used an email address and password to create your Nomaswazi Online School account, follow the steps… Simply click on Login and Put your Username and passwords in
Change or Reset Your Nomaswazi Online Password
Forgot Password You can request a password reset email from the login page: Move your cursor to the top right of Nomaswazi Online’s homepage, then click on Login Click Forgot Password Enter your email and click the I’m not…
Report a Security Vulnerability
If you’ve found a security vulnerability on the Nomaswazi Onlines Schools site, please report it through to the webmaster. Our security team will investigate all legitimate reports and will do their best to fix issues as quickly as possible.
Video & Audio Issues: Troubleshooting
If you’re encountering issues while attempting to watch your courses on a browser, please try the troubleshooting tips below before contacting Support. Following these steps can resolve many of the common issues related to video playback.
Please note that a broadband connection with a minimum speed of 5Mbit or 800kbps is required to watch a Nomaswazi Online School course on your device. The rest of Nomaswazi Online School’s system requirements are listed.
If you’re encountering issues while watching courses on Nomaswazi Online School’s mobile app,
Streaming Issues (ie: the video keeps loading / buffering)
- Refresh your browser
- Quit your browser and re-open it
- Clear your browser’s cookies and cache. Be sure to restart your browser before trying again
- Try a different browser, like Google Chrome
- Take a note of your browser extensions/plugins/firewall programs. Is there anything that could be interfering with the streaming of the videos? We recommend testing with an incognito window to troubleshoot
- Check your browser version and update it if needed.
- Log out of Nomaswazi Online School and log back in
- Restart your computer and network devices (modems/switches/routers)
- Try a different device or computer if possible
- Turn off hardware acceleration (in Firefox or on Windows)
- Try lowering the video quality of the lecture
- Test your internet connection speed
- Try watching another Nomaswazi Online School course. If you’re only enrolled in one course, try watching videos in one of the many free courses on the marketplace.
Blank Screen
- Refresh your browser
- Quit your browser and re-open it
- Clear your browser’s cookies and cache. Be sure to restart your browser before trying again
- Try a different browser, like Google Chrome
- Take a note of your browser extensions/plugins/firewall programs. Is there anything that could be interfering with the streaming of the videos? We recommend testing with an incognito window to troubleshoot
- Log out of Nomaswazi Online School and log back in
- Restart your computer and network devices (modems/switches/routers)
- Check your browser version and update it if needed
- Try a different device or computer if possible
- Turn off hardware acceleration (in Firefox or on Windows)
No Audio
- Refresh your browser
- Quit your browser and re-open it
- Log out of Nomaswazi Online School and log back in
- Clear your browser’s cookies and cache. Be sure to restart your browser before trying again
- Take a note of your browser extensions/plugins/firewall programs and adblockers. Is there anything that could be interfering with the audio? We recommend testing with an incognito window to troubleshoot
- Check to see if you’re encountering audio issues while viewing videos on other sites like Vimeo or YouTube. If you still can’t hear anything, check the sound settings on your device
- Check to see if other lectures in the course are producing sound
Other lecture types: If you can’t hear anything, it’s also possible that the lectures do not have sound. Instructors can create text based lectures or lectures that feature PDF slides that do not include audio.
If you’re still having trouble, it’s possible that there’s something wrong with the video file. Please send a message to the instructor and contact Nomaswazi Online Support. When contacting support, please include:
- Your browser version
- Your OS (Windows 7, Mac OS X, etc.)
- The course URL and lecture number
- Your internet connection speed test results
- The resolution you were watching the video lecture at (ie – 720p, 480p etc)
- A screenshot or screencast of the problem. The more information you can provide, the faster we’ll be able to resolve the issues you’re encountering on our site.
Please note: currently the operating system for Chromebook machines are not fully supported by our video player. If you encounter video playback issues while using a Chromebook, and none of the troubleshooting steps above resolve the problem, please contact our support team. They will do their best to resolve the issue for you.
If you’re using a Chromebook machine, we’d recommend enrolling in a free course, or previewing a course, to evaluate the video playback before making a purchase.
Why Won't the PDF Load?
Sometimes, a PDF document will take a while time to load. From the course dashboard, check how many pages is included in the document. If the document has multiple pages it’s likely that the large file size is impacting the load time. Try refreshing the page to fix the issue.
I Can't Find my Course
If you’ve bought a course and it’s not showing up in the My Courses section of your Nomaswazi Online account, this article provides helpful, troubleshooting steps on how you might find it.
Did You Receive an Enrollment Confirmation Email?
Nomaswazi Online sends out a confirmation email whenever you enroll in a course. So, as an initial step, please ensure that you are logged into the same email account that is registered to your Nomaswazi Online account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.
If you don’t see a confirmation email, this could indicate that you purchased the course while logged into Nomaswazi Online with a different email address (see below), or that the purchase was not completed. We also advise checking your banking information or your PayPal account to verify the purchase was processed.
Could You Have Multiple Email Accounts Registered With Nomaswazi Online?
Occasionally students create more than one Nomaswazi Online account by mistake. For example, a student might mistakenly create a second Nomaswazi Online account on their mobile device, or, by creating an account with a social media login that they do not regularly use. If you use multiple email accounts, or have a Facebook or Google account, try logging in with the associated email addresses.
If you discover that you have created more than one Nomaswazi Online account by accident, and would like to merge the accounts, please message us for help with this.
Was Your Email Address Entered Correctly When You Signed Up?
If you’re still having trouble, you may have entered your email address incorrectly when your first signed up for Nomaswazi Online. For example, instead of entering “Jane@emailexample.com”, you might have typed “Jne” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one.
Double check to see that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please send a message to webmaster@nomaswazionline.org,za and include your first and last name, and the title of the course that you’re missing.
If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder’s name as it appears on the card. If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.
Any other issues you may have.
If you’re still unable to find your missing course, please contact Support with the following details:
- The exact course title or course URL
- Your first and last name
- Course purchase date
- Purchase receipt
- If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder’s name as it appears on the card.
- If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.